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The Ministry of Health has announced the introduction of a new profession in Tashkent’s clinics — the medical manager. This initiative aims to simplify the process of receiving medical care and reduce wait times for residents of the capital. Clinics, especially in the morning, often experience a large influx of patients, placing a strain on the facility. To better manage this and increase comfort, medical managers will help patients get to the right specialists and guide them through necessary examinations.
How Will Medical Managers Work?
Medical managers will be selected from among experienced nurses with strong communication skills. They will assist patients with registering in the electronic queue, guide them to the right doctors based on their complaints, and help them navigate necessary tests. This role is particularly important for elderly patients who may not be familiar with using electronic appointment systems.
The main mission of medical managers is to help patients avoid wasting time and receive medical care faster. They assist citizens coming into the facility by getting them in the right electronic queue based on their needs and by helping the elderly or those needing assistance find their way to the appropriate department. This ensures that each patient’s visit to the medical facility is purposeful, saving time and nerves.
In simple terms, medical managers guide patients along their journey. Their task is to greet patients warmly, as people often arrive at medical facilities in pain or feeling down. The second requirement is that the medical manager must have the knowledge and skills needed to answer patient questions. They must be well-informed about which doctor to visit for specific conditions, which tests are needed, and so on. The third requirement is proficiency with the electronic system.
Main Responsibilities of Medical Managers
- Directing patients to the right doctors. Medical managers know which specialist to refer patients to based on their symptoms and complaints, as well as which tests to perform and how.
- Assisting with the electronic system. Not all patients, particularly the elderly, can register themselves for appointments electronically. Managers help in this area, minimizing wait times.
- Providing a friendly atmosphere. A medical manager’s role is to greet each patient with courtesy and help them navigate the clinic smoothly to reach the required doctor.
Experience Adopted from Tatarstan
The idea of introducing medical managers came after a Tashkent delegation’s work visit to Tatarstan. In Kazan, where this practice is already in place, medical managers play a key role in organizing the work of clinics and hospitals. They help streamline patient flow, easing the workload for doctors and speeding up service.
Currently, medical managers have already started working in Tashkent’s multi-specialty and family clinics, especially important for densely populated areas with high visitation rates. In the future, this experience will be extended to other regions in Uzbekistan to create a smoother experience for patients nationwide.
The article may contain inaccuracies as it is translated by AI. For more details, please refer to the Russian version of the article. If you notice any inaccuracies, you can send corrections via the Telegram bot: Uzvaibik_bot.
