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In recent days, numerous complaints have appeared on social media from residents of Tashkent who have suddenly been hit with unexpected debts for cold water. People claim that they regularly pay their bills, but still see significant amounts of debt in their utility statements.
What’s the reason?
As explained by the company “Uzsuvtaminot”, the issue lies in the fact that many residents are not submitting their water meter readings on time. According to current legislation, consumers are required to submit their meter readings each month through their personal account on the “Uzsuvtaminot” website or send them via a special bot in the Telegram messenger.
If this is not done, the system starts calculating water charges based on tariffs for those without meters. This means that users end up paying much more than they would if they submitted their actual usage data.
“Dear consumers, if you regularly pay your water and sewage bills but still receive notifications of outstanding debts, this could be due to the late submission of your meter readings,” the company noted.
To avoid such situations, it is necessary to submit meter readings by the 10th of every month.
How to fix the situation?
Residents of Tashkent are advised to use several methods to submit their water meter readings:
- Through the personal account on the official “Uzsuvtaminot” website.
- Via the special Telegram bot: @uzsuvbot.
- In the Telegram group “Suvtaminot/Water Supply”.
- By calling the short number 1255.
The article may contain inaccuracies as it is translated by AI. For more details, please refer to the Russian version of the article. If you notice any inaccuracies, you can send corrections via the Telegram bot: Uzvaibik_bot.
