When the Dream of Housing Turns into a Nightmare: A Wave of Complaints Against Developers

Housing construction in Uzbekistan, which should symbolize progress and prosperity, has become a source of widespread complaints. Since the beginning of this year alone, the Consumer Rights Protection Committee has received over 1,700 complaints from citizens facing issues with unscrupulous developers.

Thanks to these complaints, construction companies were forced to refund 20 billion soums to consumers. However, this is just the tip of the iceberg. An analysis of contracts conducted by the Committee revealed a troubling trend: most agreements are structured to protect the interests of developers, not buyers.

What Issues Were Found in the Contracts?

Unequal Terms: In 80% of contracts, developers reserve the right to recalculate costs, while buyers’ rights in this area are ignored.

No Accountability: 51% of contracts lack penalties for delays in delivering the property, allowing developers to postpone completion indefinitely without consequences.

Unclear Deadlines: 39% of contracts do not specify completion dates, creating significant risks for buyers who have no idea when they will move into their apartments.

No Guarantees: 84% of contracts do not include a warranty period for housing, leaving consumers unprotected if defects are discovered.

Why Is This Happening?

This situation arises because developers exploit citizens’ lack of awareness. Contracts are drafted with legal loopholes that are difficult to spot without professional assistance. Many buyers trust developers at their word and sign documents without consulting lawyers.

How to Protect Yourself?

Verify the Developer: Ensure that the company is listed in the electronic registry and the “Transparent Construction” system.

Read the Contract Carefully: Pay special attention to construction deadlines, the rights and obligations of the parties, and penalties for delays.

Consult a Lawyer: Even if the contract seems straightforward, it’s better to seek professional advice.

Avoid Cash Payments: All payments should go through a bank to ensure transparency.

Where Is the State?

Despite the wave of complaints and obvious violations, oversight of developers remains insufficient. Consumers are forced to defend their rights on their own, although this is the responsibility of government bodies.

It is time to rethink the approach to the construction industry, tighten control over companies, and introduce mandatory standard contracts that protect buyers’ interests. Each violation is not just a ruined plan but the shattered dreams of people who hoped for their own home.

Restoring citizens’ trust in construction companies can only be achieved through transparency, strict penalties for violations, and real consumer support. For now, developers continue to set their own rules, leaving thousands of people trapped in unfair deals.