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The Competition and Consumer Protection Committee conducted an analysis of citizens’ complaints regarding car purchases and identified several issues consumers are facing. Since the beginning of 2024, the committee and its regional offices have received around 900 complaints related to various aspects of automobile services, including car quality, delivery delays, and warranty service issues.
Key Issues:
- Delays in Car Deliveries
Many consumers complain about delays in car deliveries, despite having paid the full amount on time. For example, in the Khorezm region, a customer waited over a year for his Gentra car after payment, and only after the Committee’s intervention was he compensated for the delay. - Car Defects and Missing Features
Often, cars delivered to buyers come with defects. In Navoi region, a citizen complained about the lack of a steering wheel heater in his newly purchased Tracker-2. After appealing to the Committee, the dealership refunded the overcharged amount to the customer.
In other cases, consumers reported engine and component malfunctions that required replacement. For instance, in Samarkand region, after a complaint about an engine defect in a Tracker-2 LTZ, the dealership replaced the engine with a new one.
Additionally, a buyer in Tashkent reported that the Damas car he purchased was defective, and he encountered difficulties exchanging it for a new one. After the Committee’s involvement, Uzauto Motors conducted a second inspection of the vehicle, discovered the defect, and facilitated the replacement of the car with a new one. - Problems with Warranty Repairs
In Fergana region, a client faced a refusal by the dealership to perform free warranty repairs on his defective Onix LT car. Only after the Committee’s intervention was the car repaired free of charge, restoring the consumer’s rights. - Errors in Documentation
In some cases, buyers faced issues related to incorrect documentation for their cars. In Bukhara region, a customer discovered an error in the VIN number of his vehicle, and only after the authorities intervened were the documents corrected.
Importance of Consumer Protection in the Automotive Industry
These examples highlight the importance of protecting consumer rights in the automotive industry. Despite the challenges, citizens can rely on the help and support of the Competition and Consumer Protection Committee when their rights are violated.
In the future, there are plans to strengthen control over the quality of service in the automotive sector to prevent such incidents and improve the consumer experience when purchasing cars in Uzbekistan.
The article may contain inaccuracies as it is translated by AI. For more details, please refer to the Russian version of the article. If you notice any inaccuracies, you can send corrections via the Telegram bot: Uzvaibik_bot.
